Refund requests and exchange of product we accept within 72 hours after the package is consider to have touch down. This is done by writing to our customer service through our quick chat button bellow and inserting your phone number, e-mail address and order ID number. 

Immediately after the request has been confirm, the processing will take up to 5 business days from the time of initiation.

We ship world wide multiple packages at the same time and overnight shipping is included to ensure quick delivery. In partnership with multiple shipping companies at various shipping points to ensure a high delivery success rate.